21 taka Terms and Conditions

21 taka is an online casino and sports betting platform operated for users in Bangladesh. These terms and conditions ("Terms") apply to the 21 taka platform and all its services, websites and applications.

By opening an account on the platform or using this service, you confirm that you have read, understood and agreed to comply with these terms in full. If you do not agree with any part of these terms, please refrain from using 21 taka.

21 taka reserves the right to change, amend or update these terms at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

2.1 Registration Requirements

To use the gaming and betting services on the 21 taka platform, you must open a personal account. All information provided at registration must be accurate, complete and up to date.

• Each user may open only one account.
• Operating multiple accounts from the same device or IP address is prohibited.
• If multiple members of the same household operate accounts from the same environment, 21 taka must be notified in advance.
• The mobile number and email provided at registration will be used for communication and verification.

2.2 Account Security

It is your responsibility to keep your account login details confidential. You should not share your password with anyone else. If you notice any unauthorised access or suspicious activity on your account, you must notify the 21 taka support team immediately.

All casino and betting activities on the 21 taka platform are strictly for persons aged 21 or over. Minors are completely prohibited from opening an account, playing games or placing bets.

• An age verification process must be completed at the time of registration.
• If a minor registers by providing false information, the account and all deposited funds may be forfeited.
• 21 taka maintains separate restrictions regarding service provision to users outside Bangladesh.

We are committed to protecting minors from gaming. For more information, please read our Responsible Gaming Guidelines.

4.1 Identity Verification (KYC)

21 taka may request the necessary documents to verify your identity at any time. This process is required to ensure platform security and prevent fraud.

• Scanned copy of National Identity Card (NID) or passport.
• Proof of residence — utility bill or bank statement.
• Proof of ownership of the payment method.

4.2 If Verification Is Not Completed

21 taka reserves the right to suspend the withdrawal process until verification is completed. Refusal to provide documents or submission of false documents may result in permanent closure of the account and forfeiture of deposited funds.

5.1 Accepted Payment Methods

The following mobile banking methods are currently accepted for deposits on the 21 taka platform:

• bKash — the most widely used mobile financial service in the country.
• Nagad — mobile financial service operated by the postal department.
• Rocket — mobile wallet service from Dutch-Bangla Bank.
• Upay — a reliable mobile payment platform.

5.2 Minimum Deposit

The minimum deposit amount across all payment methods is ৳500. Deposits below this amount will not be accepted and will be returned automatically.

5.3 Deposit Rules

• Deposits must be made only from a payment account registered in your own name.
• Depositing from an account registered in a third party's name is prohibited.
• Once a deposit is completed, it is generally credited to your account automatically.
• If a deposit does not arrive, contact the support team with the transaction reference number.

6.1 Withdrawal Conditions

The following conditions apply to withdrawing winnings from 21 taka:

• The minimum withdrawal amount is ৳800.
• Withdrawals can only be made to the same payment method used for the deposit.
• The withdrawal process may be on hold until account verification is completed.
• Withdrawal requests are generally processed within 1 hour.

6.2 Withdrawal Methods

Payment methods currently accepted for withdrawals are: bKash, Nagad, Rocket and Upay. Please ensure the correct account number when submitting a withdrawal request, as 21 taka will not be responsible for funds lost due to incorrect information.

6.3 Completing Bonus Wagering

If a bonus has been claimed, winnings earned from that bonus cannot be withdrawn until the wagering requirement for that bonus has been met. Details of the wagering requirement are stated in the relevant bonus terms.

7.1 Welcome Bonus

21 taka offers new members a 200% bonus on the first deposit, up to ৳10,000. The wagering requirement for this bonus is 15 times the bonus amount.

7.2 General Bonus Terms

• Each promotion has a specific wagering requirement; winnings cannot be withdrawn until it is met.
• Bonus funds cannot be withdrawn directly as cash.
• Multiple bonuses cannot be used at the same time unless the promotion terms explicitly state otherwise.
• A bonus may only be used on the games or betting categories specified in the promotion terms.
• 21 taka reserves the right to modify or cancel any bonus or promotion at any time.

7.3 Other Promotions

In addition to the welcome bonus, 21 taka regularly offers various weekly and special promotions for members. Each promotion has its own terms, wagering requirements and validity period. Please read the relevant terms carefully before participating in any promotion.

8.1 Gaming Rules

Each game available on the 21 taka platform has its own rules. It is recommended to read the relevant game rules before starting. Game outcomes are determined by a Random Number Generator (RNG), which is impartial and automated.

8.2 Betting Limits

Minimum and maximum bet amounts are set for each game and betting market. These limits are maintained to protect the security of the platform and the interests of users.

8.3 Technical Issues

If a game or bet is left incomplete due to server problems, internet disconnection or any other technical reason, 21 taka will make a decision based on the circumstances. Game log records will be considered the highest form of evidence.

• 21 taka reserves the right to void credits earned due to a system error.
• In the event of a dispute over a game result, the game server log will be considered final.
• In unusual circumstances, 21 taka may decide to void or resettle a bet.

The activities listed below are strictly prohibited on the 21 taka platform. Violating these prohibitions may result in permanent closure of the account and, where applicable, legal action.

• Creating or operating multiple accounts.
• Registering using a false identity or forged documents.
• Making deposits or withdrawals using a third party's payment account.
• Placing coordinated bets for the purpose of claiming bonus advantages (bonus abuse).
• Hacking, manipulating or using software on the gaming system.
• Attempting to launder money through the platform.
• Attempting to defraud other users.
• Operating an account on behalf of a minor.

10.1 Account Suspension

21 taka may temporarily suspend an account in the following circumstances:

• During identity verification.
• While investigating suspicious transactions or activity.
• At the user's own request (self-exclusion).
• During an initial investigation into a suspected breach of terms.

10.2 Permanent Account Closure

In the case of serious breaches of terms, such as fraud, false identity, bonus abuse or hacking, 21 taka reserves the right to permanently close the account.

10.3 Account Closure Request by User

If you wish to close your account yourself, contact the support team via live chat or email. Any pending withdrawals will be processed before the account is closed, though active wagering conditions will be taken into account.

21 taka provides its services on an "as is" basis and accepts no liability for the following:

• Loss of games or bets due to internet disconnection.
• Outcomes resulting from technical issues with the user's device.
• Delayed payments due to failure of third-party service providers.
• Account security breaches caused by user negligence.
• Personal financial losses incurred by the user due to gaming.

21 taka makes reasonable efforts to resolve technical issues in a timely manner, but is not obligated to provide compensation for technical disruptions.

21 taka places the highest importance on protecting users' personal information. Data collected during registration is used solely for providing services, verification, and meeting legal obligations.

• Your data is protected by SSL encryption.
• Your personal information is not sold to third parties.
• Your information is not disclosed except as required by law.
• You may request to view or correct the information we hold about you.

For full details on how data is collected, used, and protected, please read our Privacy Policy.

21 taka believes gaming should be a form of entertainment. We encourage users to play in an informed and responsible manner.

• You can set deposit limits for yourself.
• Temporary breaks and self-exclusion options are available.
• If you notice signs of gaming addiction, contact the support team immediately.
• It is the family's responsibility to keep those under 21 away from gaming.

21 taka's customer service team is available seven days a week, twenty-four hours a day, in both Bengali and English.

14.1 Contact Methods

• Live Chat: Instant assistance via direct chat within the platform.
• Email: [email protected] — for detailed complaints or correspondence with documents.

14.2 Complaints Process

To raise a dispute or complaint, contact the support team with full details. Complaints will be investigated as promptly as possible. In the event of a dispute, the decision of 21 taka's management will be considered final, though users may appeal with appropriate evidence.

For general queries, visit our FAQ page, where detailed answers to the most frequently asked questions are available.

21 taka reserves the right to modify or update these terms at any time. For significant changes, we will endeavour to notify users via their registered email or through the platform.

• The date of changes will be noted on this page as "Last Updated".
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.
• If you do not agree to the new terms, please request account closure.

Visit our About Us page for general information about 21 taka and details about our operations.