21 taka Privacy Policy
When you use 21 taka, your personal information is an important responsibility for us. In this policy we clearly explain — what information is collected, why it is collected, and how it is kept secure.
1. Introduction and Scope
This privacy policy applies to all services related to the 21 taka platform. It is in effect whenever you visit our website, open an account, make a deposit or withdrawal, play games, or contact our customer support team.
Our goal is to maintain complete transparency with our users. 21 taka believes that fair and responsible use of information is the foundation of a trustworthy platform. By following the terms set out in this policy, we ensure that your personal information is used only for reasonable and necessary purposes.
By using this platform, you are considered to have agreed to this privacy policy. Reading our Terms and Conditions will give you further details about the overall terms of service.
This policy is written for users in Bangladesh. If any section is unclear, please contact our support team directly.
2. Information We Collect
21 taka collects various types of information in order to provide its services. The types of information collected are described below by category.
2.1 Information Collected at Registration
When creating an account, you are required to provide some basic information. This information is essential for the service to function:
- Full name (as per National ID or passport)
- Date of birth (for age verification — minimum 21 years)
- Mobile Number
- Email address
- Password (stored in encrypted form)
2.2 Identity Verification Information
The following documents may be requested during the account verification (KYC) process:
- Scanned copy of National ID (NID) or passport
- Selfie or face verification photo
- Mobile banking account details (for withdrawal verification)
2.3 Transaction and Gaming Information
Information generated automatically while using the platform:
- Deposit and withdrawal history
- Game play records, bets, and results
- Bonus claim history
- Customer support requests and chat logs
2.4 Device and Connection Information
The following technical information is collected automatically for security and fraud prevention purposes:
- IP address and geographic location (approximate)
- Browser type and version
- Device type (mobile / desktop), operating system
- Session duration and browsing patterns
3. How We Use Your Information
Collected information is used only for specific and reasonable purposes. 21 taka does not sell any information to third parties for commercial use.
3.1 Service Operations
Information is used to keep your account active, process deposits and withdrawals, apply bonuses, and provide customer support.
3.2 Identity Verification and Security
Information is used to ensure account security, prevent the same person from holding multiple accounts, and detect unauthorized transactions. The age verification system helps keep users under 21 off the platform.
3.3 Service Improvement
Information is used to analyze user behavior to improve platform performance, identify technical issues, and plan new features.
3.4 Communications
Your mobile number and email are used to send transaction confirmations, security alerts, notices about service changes, and responses to your requests.
3.5 Responsible Gaming
As part of our Responsible Gaming policy, gaming behavior is monitored so that timely support can be provided if any user shows unusual or high-risk patterns.
4. Data Storage and Security
21 taka applies security measures at both the technical and administrative levels to keep your information safe.
4.1 Encryption
All data transmissions are encrypted using SSL (Secure Sockets Layer) technology. Passwords are never stored in plain text — a one-way hashing algorithm is always used. Financial information is protected with industry-standard encryption.
4.2 Access Controls
Only staff members who require it to perform their duties have access to your information. All access is logged and monitored. Staff receive regular training on data confidentiality.
4.3 Retention Period
Information for active accounts is retained for the duration of the user's activity. Even after an account is closed or deactivated, certain information may be retained for a specified period due to legal obligations or dispute resolution needs. Once that period has passed, the information is securely deleted or anonymized.
In the event of a security breach, affected users will be notified as quickly as possible and the necessary protective measures will be taken.
5. Sharing with Third Parties
21 taka does not generally disclose your personal information to third parties. However, information sharing may be necessary in certain specific situations:
5.1 Service Providers
Necessary transaction information is shared with mobile banking platforms such as bKash, Nagad, Rocket, and Upay for payment processing. These providers follow their own privacy policies and may not use your information outside of their services.
5.2 Game Studios and Technology Partners
Game providers including Pragmatic Play, Evolution, JILI, PG Soft, and Spribe sometimes process technical data from gaming sessions. However, this information is not personally identifiable and is used solely for the proper operation of games.
5.3 Legal Obligations
Information that is legally required may be disclosed in response to a valid order or directive from a competent court or government authority. No information beyond what is required by applicable law will be provided.
5.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred to the new operating entity. Users will be notified in advance in such cases.
We never sell your information to advertising companies and do not share it with third parties outside of relevant services.
6. Cookies and Tracking
The 21 taka website uses cookies and similar technologies to function properly and to improve the user experience.
6.1 Essential Cookies
These cookies are required for the basic functionality of the website. They are used to maintain login sessions, verify security tokens, and save cart or game state. Disabling these cookies will prevent the site from working properly.
6.2 Functional Cookies
These cookies are used to save language preferences, game settings, and login recognition. They make returning to the site a smoother experience.
6.3 Analytical Cookies
Anonymous analytics data is collected to understand which parts of the website are used most and where issues occur. No individual can be identified from this information.
6.4 Cookie Controls
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect your ability to log in and play games.
7. User Rights
Every user registered at 21 taka has certain basic rights regarding their own information. Contact our support team to exercise these rights.
7.1 Right to Access
You can find out at any time what information we hold about you. You may request a copy of your stored data through a verifiable request.
7.2 Right to Correction
You have the right to correct any information in your profile that is inaccurate or incomplete. In general, your name, contact details, and address can be changed directly from account settings; changes to verified identity information require contacting the support team.
7.3 Right to Request Deletion
After closing your account, you may request that your information be deleted, except for certain data that must be retained due to legal obligations. However, financial transaction history on an active account cannot be deleted.
7.4 Right to Object to Processing
You have the right to opt out of marketing communications. This can be done via the "unsubscribe" link in emails or through the support team. However, essential service communications (such as transaction confirmations and security alerts) cannot be stopped.
You can read our About Us page to learn more about us, where our service philosophy and commitments are laid out in detail.
8. Protection of Minors
All services at 21 taka are for persons aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21.
Date of birth is verified at registration, and identity documents are requested in cases of doubt. If a user provides false information about their age, the account will be suspended immediately and the balance may be forfeited.
If a parent or guardian becomes aware that a minor has opened an account, we ask that you notify our support team immediately. Any information collected will be deleted right away.
9. Policy Changes
This privacy policy may be updated from time to time to keep pace with improvements and changes to the 21 taka service.
9.1 Notice of Changes
For significant changes, registered users will be notified in advance by email or app notification. For minor edits or language clarifications, the page may be updated without a separate notice.
9.2 Continued Use After Changes
If you continue to use the platform after the policy has been updated, you are considered to have agreed to the revised policy. If you do not agree to the new policy, you have the option to close your account.
The date of each update will be clearly noted at the top of this page. We recommend that you review this page from time to time.
10. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact the 21 taka support team. Our team is available seven days a week, twenty-four hours a day, in both Bengali and English.
Visit our FAQ page for answers to common questions — you will find brief answers there covering accounts, payments, and privacy.
Contact the Support Team
Have more questions?
Our support team is always here for you. Read the Terms & Conditions to get a clear understanding of the site's rules.