FAQ
21 taka FAQ — Answers to All Your Questions
Detailed answers to the questions Bangladeshi players most commonly ask about betting, withdrawals, live casino and responsible gambling are compiled here. Whether you are new to 21 taka or a returning player, this page serves as a complete guide for you. Below you will find questions and answers divided into four sections — covering everything from BPL betting to withdrawal rules.
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Cricket Betting
BPL and International Matches
Here you will find the most frequently asked questions from 21 taka players about betting on BPL, IPL, T20 World Cup and other international cricket matches. Find more detailed information in the Cricket Betting Guide.
Yes, 21 taka offers in-play or live betting on BPL and other cricket matches. Even after a match has started, you can bet after each over or wicket as the odds change. Odds shift quickly in live betting, so pay close attention before placing your bet. Live betting is also easy to do from mobile.
At 21 taka, if a match is incomplete due to rain or any other reason, or is officially declared no-result, the match winner bet is generally voided and the stake is refunded. However, any bets already settled are treated separately. Check the Terms and Conditions page for the exact rules.
Yes, 21 taka supports multi bets or accumulator bets. When you add multiple events, the odds are multiplied together. For example, if three selections have odds of 1.40 × 1.50 × 1.90, the combined odds are approximately 3.99 — so a ৳100 bet returns ৳399 if all three selections win. If any one loses, the entire bet is lost.
At 21 taka, alongside match winner, you can find markets for top batsman, top bowler, Man of the Match, total runs, and many other bet types. These special markets are active during the BPL season. Market availability may vary by match. Visit the Betting Tips page for more details.
Decimal odds of 1.45 mean a total return of ৳145 for every ৳100 bet — so the profit is only ৳45. As an example, in a limited-overs match between Team A and Team B, if Team A's odds are 1.45 and Team B's are 2.75 — placing ৳500 on Team B would return ৳1,375 (৳875 profit) if Team B wins; if Team A wins, the full ৳500 is lost.
During the T20 World Cup and IPL season, 21 taka runs special event markets and promotions. The weekly festival bonus (up to 50%, ৳5,000) and the Friday special reward (up to 75%, ৳8,000) remain active during this period as well. Check the Promotions page or ask via 24/7 live chat for specific season offers.
Payment
Withdrawals
Withdrawal rules for bKash, Nagad, Rocket or Upay, conditions for withdrawing bonus funds, and solutions to common withdrawal issues — all questions are covered in this section.
No, bonus funds cannot be withdrawn directly. You must first meet the wagering requirement. The 21 taka welcome bonus (up to 200%, ৳10,000) has a wagering requirement of 15 times the bonus amount. Example: if you deposit ৳1,000 and receive a ৳2,000 bonus — you must wager ৳2,000 × 15 = ৳30,000 in total before any winnings from the bonus can be withdrawn.
At 21 taka, withdrawals via bKash, Nagad, Rocket and Upay are generally processed within 1 hour. It may take a little longer at night or during busy periods. Having your account verification complete speeds up the process. If there is a delay, contact 24/7 live chat.
A pending withdrawal can be caused by: incomplete account verification, unmet wagering requirements, or the transaction still being processed by the system. First, check your verification status in your 21 taka account dashboard. If the issue persists, contact the support team via live chat or email — they assist in both Bengali and English.
The minimum withdrawal amount at 21 taka is ৳800. For deposits, the minimum is ৳500 — the same limit applies across all methods (bKash, Nagad, Rocket, Upay). Before withdrawing, make sure your balance is above this limit and that no active bonus wagering remains.
Yes, at 21 taka the withdrawal rules are the same for Nagad, bKash, Rocket and Upay: minimum ৳800, processed within 1 hour in general. Use a mobile wallet registered in your own name — withdrawals to someone else's number are not allowed. The name on your account must match the name on the mobile wallet.
21 taka VIP members receive cashback on their weekly net losses — up to 0.5% at the Silver tier. Example: on ৳20,000 net losses in a week, you receive ৳100 cashback. Once cashback is credited to your account, it can be withdrawn following the standard withdrawal rules. Visit the 21 taka VIP page for full details on VIP benefits.
Live Casino
Live Casino
Roulette, Baccarat, Teen Patti and Andar Bahar — answers to what you need to know before playing at 21 taka's live casino.
Yes, 21 taka's live casino works equally well on both mobile browsers and the app. Live dealer video streaming requires a reasonably good internet connection (4G or WiFi). Even on a smaller screen, all betting buttons and chat features are accessible. Android and iOS apps are available through official channels.
In roulette, a wheel contains numbers from 0 to 36. You can bet on a specific number, a colour (red/black), odd/even, or a group of numbers. When the wheel spins, the number where the ball lands is the result. Betting on a specific number pays odds of 35:1; betting on a colour pays approximately 1:1. Roulette tables from Evolution and Pragmatic Play Live are available at 21 taka.
Yes, in live dealer games, real trained dealers run the game live on camera from a studio. You can watch the card dealing or wheel spinning via video stream. There is also a chat option. 21 taka offers live tables from Evolution, Pragmatic Play Live and Ezugi — each operated from a professional studio.
Teen Patti is a three-card South Asian card game where the best three-card hand wins (Trail > Pure Sequence > Sequence > Color > Pair > High Card). In Andar Bahar, one card is revealed and you bet on whether the next matching card will appear on the "Andar" (left) or "Bahar" (right) side. Both are close to 50/50 odds. JILI's TeenPatti Joker is available at 21 taka.
Baccarat is quite easy to start — no special skill or strategy is needed. You simply bet on whether the Player wins, the Banker wins, or it is a Tie. The dealer handles the cards and the counting — whoever has a hand value closest to 9 wins. The Banker bet has a slight edge, but a commission is deducted on wins. Multiple Baccarat tables are available at 21 taka.
At 21 taka, bonus eligibility varies by promotion. The welcome bonus (200%) can generally be used across various game types, but some bonuses are limited to specific game categories — for example, the "Slot Machine Joy Allowance" is for slot games only. Check the relevant promotion's terms for full details on live casino bonus conditions.
Responsible Gambling
Limits and Controls
21 taka always prioritizes responsible gaming. Full details on cooling-off, self-exclusion, age limits, and where to get help are available on the Responsible Gaming page.
A cooling-off period is a temporary break — typically ranging from 24 hours to a few weeks — during which your account is paused. To request this at 21 taka, contact the support team via live chat or email. Once the cooling-off period ends, your account returns to normal.
Self-exclusion is a decision to close your account for an extended period — from several months up to permanently. During this time, you will not be able to log in or place bets. The 21 taka support team assists with this process. All promotional communications are also stopped during self-exclusion. This is an important protection measure.
Watch for these warning signs: spending more than your budget, playing more to try to recover losses, gambling affecting your family or work, or feeling restless when you are not playing. If any of these apply, take a break. 21 taka supports responsible gambling and is always ready to help.
21 taka recommends that anyone facing difficulties talk to a trusted family member or friend and seek professional help. In Bangladesh, you can contact Kaan Pete Roi or the National Institute of Mental Health for mental health support. The 21 taka support team can also help you set limits or close your account.
To participate in any casino or betting activity at 21 taka, you must be at least 21+ years old. Your date of birth is required at registration, and you may be asked for an ID during account verification. Minors are not allowed to play — this is not just a rule, it is a matter of responsibility.
Yes, 21 taka has a deposit limit feature to help you control your spending. Contact the support team to set daily, weekly or monthly limits. Reducing a limit takes effect immediately, but increasing a limit may take some time to process — this is intentionally a protective measure.
Still have questions? Talk to us directly
If you did not find the answer to your question above, the 21 taka support team is available 7 days a week, 24 hours a day. Assistance is provided in both Bengali and English.
Live Chat
Click the live chat icon on any page of the site. You will usually be connected within a few minutes.
Email Support
For detailed issues, email us at: [email protected] — you will usually receive a reply promptly.